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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

What if the item I want isn't in stock?

Some of our products are really popular and go out of stock from time to time, but don't worry we aim to get them back in stock within 7 days. If you would like more information on an out of stock product then get in touch sales@infocosmetics.co.uk

 

Can I cancel an order?

We know that sometimes our customers change their mind so we allow up to 24 hours to make any alterations or cancellations to your order, however once the items have been dispatched we are unable to make any amendments. To cancel an order please let us know your reasons and email sales@infocosmetics.co.uk

 

Are the products tested on animals?

We are passionate about animal welfare so none of our products are tested on animals. All products are CRUELTY FREE and many are also GLUTEN FREE.

I am new to wearing make-up do you give some advice on which products I need to use for my skin?

We are a brand designed to help individuals understand the application and use of make-up.

We understand it is daunting when first applying make-up to know which products to use. Our team of qualified and experience artists are here to help. Email our team explaining your concerns and what advice you need to artist@infocosmetics.co.uk and let us help you


How do I know what foundation colour will suit my skin tone?

All our colour ranges are on the website but sometimes it can be hard to know which tone will suit you, so we have a team of qualified and experienced artists who can help you. Why not drop them an email to artist@infocosmetics.co.uk and they will be able to help you


I want to be involved with the brand what can I do?

We are always looking for enthusiastic and motivated individuals to be involved in our brand.

If you would love to join us, be part of this fun and exciting brand either as a distributor or as one of our make-up artists please email artist@infocosmetics.co.uk. We would love to hear you!


How long will it take until I receive my order?

We know that waiting for your order can be frustrating when you are excited to receive your product(s) but please allow between 3-5 working days


I can't access pages on your website what can I do?

We love technology but sometimes things can go wrong and we are sorry if it causes you any issues. If you contact our team on admin@infocosmetics.co.uk. We will aim to answer all emails and inquiries within 72 hours