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returns-information

Returns Information

RETURNS INFORMATION

If the goods are to be rejected in the time limit set as above, the Customer shall comply with the return procedure by notifying our Customer service team on sales@infocosmetics.co.uk. 


For any returned items:

It is advisable that a certificate of posting is obtained as we cannot accept responsibility for parcels lost in transit.

In cases where the rejection of the goods is due to a discrepancy or defect in the order, the Customer is entitled to a full refund or replacement.

The faulty or damaged product must be returned to Info Cosmetics before the refund or replacement can be issued.

 

Damaged Goods

Where goods have been received damaged, a refund/exchange application will only be acknowledged if our Customer Service Team is notified on: sales@infocosmetics.co.uk and the goods are returned together with their original packaging within 7 days of receipt, as directed by our Customer Service Team. 

If goods are signed for, the customer then bears the risk. If you the customer feels that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods. 

 

Acceptance of Goods

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 7 days after their receipt the Customer shall have notified 'us' the seller that the goods are faulty (However this does not affect customer's statutory rights).

If no such action has been taken, Info Cosmetics shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

 

Return Address

Info Unit 12905 Courier Point. 13 Freeland Park. Wareham Road. Poole. Dorset BH16 6FH